Team Lead Budtender

Acreage Holdings
Gardiner, Maine

Why Northeast Patients Group?

Northeast Patients Group– dba HighNorth is a subsidiary of Acreage Holdings, Inc., a leading vertically integrated, multi-state operator in the United States cannabis industry. Acreage dug its roots in the cannabis industry back in 2011 and has successfully grown its footprint across several states ever since! Acreage also continues to expand its brands such as The Botanist, Superflux, and Prime in current and new markets.

As industry leaders today, we have a responsibility to create a sustainable, diverse, equitable and inclusive industry for present and future generations.  We stand strong behind our mission, which is to combine operational excellence with a burning passion, by cultivating, producing, and dispensing the highest quality cannabis products and brand experienced. By making quality cannabis accessible, we hope to inspire everyone to embrace cannabis as a force for good in the world.

 

Who you’ll work for: Northeast Patients Group dba HighNorth 


Our Culture:

Here at Northeast Patients Group– dba HighNorth, we believe in people first. We value our people and encourage continuous opportunities to learn, develop, and grow. We pride ourselves in innovation and passion for the cannabis industry.

We are always looking for motivated people who share our vision to join our team. Think you have what it takes? Then come grow with us!

 

About the Role: Part-Time Budtender

The Team Leader assumes some of the day-to-day duties of the Store Manager and/or Associate Store Manager when the SM or ASM is not working. The Team Leader, along with the Budtender’s, is the welcoming face of Wellness Connection of Maine to our customers. The successful candidate will possess outstanding customer service skills, constant desire for self-improvement, and attention to details. This supervisory, yet non-management position offers the opportunity to learn and grow with the Company and to take on increasing levels of responsibility over time.

 

How you’ll make a difference:

The main responsibilities of the Team Lead include interacting with, educating, and advising customers face-to-face and by phone; record-keeping; assisting with inventory and cash management; interacting with local service providers; and helping to maintain a clean, safe, and welcoming facility inside and out.

  • Greets customers in person or on the phone
  • Maintains customer records in compliance with State law and Company policy
  • Answers questions about the law and the Company from customers and others
  • Assists customers in selecting product
  • Assists Store Manager and/or Associate Store Manager with inventory and cash management, daily and weekly
  • Maintains a clean, safe, welcoming environment inside and outside the facility
  • Other duties as assigned by the Store Manager and/or Assistant Store Manager according to Company needs

 

When the Store Manager or Associate Store Manager is not present, the Team Leader assumes management duties including, but not limited to:

Opening

  • Unlock the store, disarm the building, ensure lights are turned on, etc.
  • Ensure all product is pulled out of safe room and placed into proper product holding units
  • Ensure store is clean (vacuumed, trash bags replaced, display case free of fingerprints, etc.)
  • Ensure cash drawer is activated and there is appropriate amount of change to get through the day
  • Schedule lunch breaks

 

Closing

  • Run report to determine sales numbers for the day
  • Reconcile cash drawer after it has been counted by Budtender
  • Bundle cash and put into deposit envelope
  • Print out Physical Count Worksheet and Inventory Status Report and check counted inventory against expected inventory per Inventory SOP
  • Send out end of day e-mail with sales/visits numbers
  • Ensure all lights are off, doors are locked, and alarm is set before leaving

 

At all times, the Budtender Team Leader is considered the front-line support for the Budtenders. When the Store Manager and/or Associate Store Manager is not present or when the Store Manager and/or Associate Store Manager is present, but consumed with other duties, the Team Leader assumes the following duties including, but not limited to:

  • Assists Budtenders with voids, etc. in Dutchie
  • Handles Customer interactions outside of Budtender realm of responsibility
    • Disgruntled members
    • Dutchie uncertainties (error codes, etc.)
  • Ensures SOPs are being strictly followed by staff
  • Addresses performance issues with Budtenders, as needed
  • Receives transfers of product