Boca Raton, FL

Jushi Holdings

Key Points

Jushi Holdings Inc. is looking to hire an IT Operations Analyst I for a hybrid role that supports IT systems and store business operations in the cannabis industry.
Responsibilities include managing software support tickets, supporting daily execution of systems and processes, and communicating technical information to end-users.
Qualifications include a Bachelor's Degree in Engineering or Computer Science, 1-2+ years of IT experience, and industry certifications like CompTIA A+.
The ideal candidate should have strong communication, organizational, and customer service skills, be able to work in a fast-paced environment, and be self-motivated.

Jushi Holdings Inc.

@jushi

Boca Raton, FL

https://twitter.com/wearejushi

A bold, principled leader in #cannabis. #WeAreJushi (CSE: $JUSH) (OTCQX: $JUSHF)

90 posts

1811 followers

IT OPERATIONS ANALYST I (HYBRID ROLE):

Want to make a meaningful difference in peoples’ lives while earning a competitive salary? At Jushi Holdings Inc. ”) (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The IT Operations Analyst I will work in a multi-functional role which supports Jushi Information Technology (IT) systems and programs, and store business operations. To thrive in this role, you will need to be very organized, high aptitude in problem solving, and excellent communication and customer service skills.

WHAT YOU WILL DO:

Manage and respond to software support tickets

Support and reinforce daily execution of Jushi systems and processes

Log and track inquiries using a problem management database and maintain detailed history of all issues and resolutions by following up to all incidents and service requests in a timely manner

Ability to communicate technical information, both verbal and written, to a wide range of end-users

Assist with the installation of new hardware and software for new hire and existing employee internally/externally and help train employees on its use while teaching good and safe practices to avoid vulnerabilities

Coordinate the resolution of advanced issues with appropriate teams

Report to IT Manager for projects and daily responsibilities

Responsible for imaging desktop/laptop on a daily/weekly basis for Network Store setups (new existing store, remodesl and acquisitions)

Contribute to our Knowledgebase (author and edit knowledge base articles and processes)

Assist with support for all current and future Jushi Technologies (training will be provided)

Assist in working with all functional teams to set up, maintain and support internal/external users

Proficient in POS systems, Office 365, Citrix ShareFile, laptop buildup and office setup, comfortable with remote troubleshooting. Expert in MFC and Thermal printing, handheld scanners, Workstation, and Laptop Imaging

Maintain, create, and close with details all requests via Help Desk Ticketing system

Serve as the subject matter expert in supporting Jushi Business Policies, and reinforce best practices and technical protocol for technology program use in all Jushi stores

Other related duties as appropriate and required

Strong analytical abilities – understand how to trace data points on a report back through to the source or in third party systems through web interfaces

administer certain areas such as user and security management