Massachusetts Bill Would Limit Self-Checkouts in Grocery Stores, Public Hearing Set for October 20

The measure, filed in February by State Senator Paul Feeney (D), would cap the number of self-service checkout stations at eight per location. It also requires stores to maintain at least one staffed checkout for every two self-checkouts in operation, ensuring consumers have consistent access to human assistance. In addition, no single employee would be allowed to monitor more than two self-checkout machines at a time, and those tasked with oversight could not be assigned other responsibilities simultaneously.

The bill directs the Massachusetts Division of Standards to enforce the new rules, including developing a penalty system with escalating fines for repeat violations. The first violation would carry a fine equal to one full day of pay and benefits for a retail clerk at the highest wage level, applied for each day the violation occurs. Both consumers and employees would be empowered to file complaints without fear of retaliation. Employees who allege retaliation could bring a case in superior court, while consumers would have protections under unlawful trade practice laws.

If passed, the legislation would mark a significant shift in how grocery stores balance automation with staffed checkout options. Supporters argue it protects jobs and ensures customer service, while opponents may raise concerns about added costs for businesses. The proposal will be weighed by lawmakers later this month as the debate over automation in retail continues.