Reports to: Manager, Retail Operations or General Manager

Position Overview:

Under general supervision, Retail Associates provide guidance and education to each customer regarding their individual marijuana needs. Retail Associates assist every patient to ensure the patient is receiving the correct medication that will best benefit the patient’s specific illness and medical condition. In adult-use markets, Retail Associates are expected to provide excellent customer care and support the Company’s core values and culture. The Retail Associate works closely and collaboratively with the dispensing facility leadership to deliver results in a fast-paced environment where systems and processes are continuously evolving.

Major Areas of Responsibility include:

• Ensures all intake forms and other paperwork is properly completed and filed correctly,then enters all appropriate information in company databases for future reference.
• Confirms patient purchase limits prior to admission into the consultation area anddispensary.
• Provide exceptional Customer Care by promoting and maintaining positive customerrelations.
• Respond to calls or emails from customers requesting product, training, and generalinformation.
• Management of patient records through the use of state and company database.
• Maintenance and update of databases as needed.
• Fulfillment of customer orders.
• Responsible for the sales and promotion of all products.
• Build and maintain a high level of integrity and trust for specific products.

Minimum Qualifications (Skills, Knowledge & Abilities):

• Must be at least 21 years of age.
• Two years of direct customer service experience required.
• Retail experience a strong plus.
• Experience with Point-of-Sales systems.
• Understanding of and experience with Windows Operating System and MicrosoftOutlook.

Travel %: 0

FLSA Status: Non-Exempt

Additional Abilities Required:

•While performing the duties of this job, the employee is required to stand, walk, or sitfor extended periods of time, use hands to perform manual tasks, and lift or move up to50 pounds (or more with assistance). Must be able to speak and communicate verballywith co-workers, customers, vendors, etc. The noise level in the work environment isusually moderate.

•Note: Nothing in this job description restricts the company’s right to assign or reassignduties and responsibilities to this position at any time. Reasonable accommodations maybe made in appropriate circumstances to enable individuals to perform the essentialfunctions of the position.

About The Cannabist Company (DBA Medicine Man):

The Cannabist Company, formerly known as Columbia Care, is one of the most experienced cultivators, manufacturers and providers of cannabis products and related services, with licenses in 12 U.S. jurisdictions. The Company operates 77 facilities including 61 dispensaries and 16 cultivation and manufacturing facilities, including those under development. Columbia Care, now The Cannabist Company, is one of the original multi-state providers of cannabis in the U.S. and now delivers industry-leading products and services to both the medical and adult-use markets. In 2021, the Company launched Cannabist, its retail brand, creating a national dispensary network that leverages proprietary technology platforms. The company offers products spanning flower, edibles, oils and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber. For more information, please visit www.cannabistcompany.com.

Recognized for its comprehensive benefits, ongoing training opportunities and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine’s America’s Top Cannabis Industry Employers list.

The Cannabist Company provides full-time employees with an excellent benefits and compensation package including but not limited to competitive wages, paid holidays, vacation and sick time, 401K with company match, multiple health plan choices, dental, vision, pet and life insurances, 100% paid short-term disability, optional long-term disability insurance and more!