- The Senior Analyst, Shared Services Issue Resolution leads resolution of complex Accounts Payable (AP) and Accounts Receivable (AR) issues, acting as a subject-matter expert and escalation point while partnering with internal and external stakeholders to improve processes and service delivery.
- Key responsibilities include root-cause analysis, driving process improvements and automation, mentoring team members, supporting compliance and audit requirements, and participating in continuous improvement and system testing projects.
- Minimum qualifications require a bachelor’s degree or equivalent experience, 5+ years in AP/AR or shared services, strong knowledge of procure-to-pay and order-to-cash processes, and proficiency with ERP systems and automation tools.
- The role offers a salary range of $63,000 $75,000 plus bonus, with benefits including medical, dental, vision insurance, 401(k) matching, paid holidays and time off, and product discounts, working primarily in an office environment.
Job Summary
The Senior Analyst, Shared Services Issue Resolution serves as lead process owner and subject-matter expert for resolving complex Accounts Payable and Accounts Receivable issues within a shared services model. This role partners with internal stakeholders, vendors, and customers to troubleshoot and resolve escalations, analyze root causes, identify process breakdowns, and drive continuous improvement. The Senior Analyst also mentors and coaches other team members and supports cross-functional initiatives that enhance service delivery and operational excellence.
Essential Duties and Responsibilities
- Lead resolution of high-complexity AP and AR issues, such as discrepancies, invoice disputes, unapplied cash, duplicate payments, missing credits, and system-related errors.
- Serve as an escalation point for internal teams, vendors, and external customers; ensure timely, accurate, and professional communication.
- Conduct root-cause analysis of recurring issues and recommend process improvements, automation opportunities, and policy updates.
- Collaborate with procurement, operations, IT, finance, and other business stakeholders to troubleshoot process or system failures and drive improvement.
- Analyze data to identify trends, report KPIs, and provide insights to management.
- Support compliance with internal controls, SOX requirements, and audit requests.
- Mentor and coach analysts; provide guidance on issue-resolution best practices. May have direct reports
- Participate in or lead continuous improvement projects and system enhancement testing (UAT) as needed.
- Support month-end close activities related to AP/AR issue resolution.
Minimum Qualifications
- Bachelor's degree in Accounting, Finance, Business Administration, or related discipline or equivalent work experience required.
- 5+ years of experience in Accounts Payable, Accounts Receivable, or Shared Services operations. Supervisory experience a plus.
- Strong understanding of end-to-end procure-to-pay (AP) and order-to-cash (AR) processes.
- Proven experience troubleshooting complex AP/AR issues and driving cross-functional solutions.
- Proficiency with ERP systems (SAP, Oracle, Workday, or similar), automation tools (Ariba, Stampli, Coupa, etc.) and familiarity with ticketing/workflow platforms.
Preferred Qualifications
- Advanced Excel skills; data analysis experience
- Excellent communication, negotiation, and conflict-resolution skills.
- Ability to manage multiple priorities and work independently.
- Continuous improvement or Lean Six Sigma experience is a plus.
What We Offer
Verano Base Pay Range
$63,000 - $75,000 + Bonus
Actual pay is based on experience, qualifications, and location of the role. Roles may be eligible for annual bonus program based on individual and company performance.
Benefits:
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Medical, dental, and vision insurance
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401(k) matching
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Paid holidays
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Paid time off
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Product discounts
Physical and Mental Demands
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 10 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.
Working Environment
Work is performed in an office environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.