Key Points
- The Fulfillment Order Lead oversees daily fulfillment operations, ensuring accuracy, timeliness, and compliance in order processing
- Essential job functions include overseeing order building, manifesting orders, and preparing delivery materials
- Other job responsibilities include providing training, investigating rejections, and collaborating with inventory teams
- Minimum job requirements include organizational skills, computer proficiency, attention to detail, and willingness to work overtime
Ascend Wellness
@awh
AWH is a U.S. multi-state operator in seven states including Illinois, Michigan, Massachusetts, New Jersey, Pennsylvania, Ohio, and Maryland.
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JOB SUMMARY
The Fulfillment Order Lead oversees daily fulfillment operations, ensuring accuracy, timeliness, and compliance in order processing. Acting as the primary workflow coordinator, this role guides team members, resolves operational issues, and keeps fulfillment tasks aligned with organizational goals. The Lead actively participates in order processing while providing direction, training, and quality oversight to the fulfillment team.
ESSENTIAL JOB FUNCTIONS
- Oversee and perform order building and sublotting with accuracy and compliance.
- Ensure order tags are printed, organized, and distributed on time.
- Manifest orders and distribute manifests to customers/sales.
- Prepare delivery materials for drivers.
- Monitor team progress and adjust priorities to meet operational demands.
OTHER JOB RESPONSIBILITIES
- Provide hands-on training and mentorship for fulfillment staff.
- Investigate and determine root causes of rejections.
- Collaborate with inventory teams to resolve discrepancies.
- Step into other fulfillment roles during peak periods or staff shortages.
- Support process improvements and implementation of new procedures.
- May be required to work in other roles and/or departments based upon business need.
MINIMUM JOB REQUIREMENTS
- Must be 21 years of age or older and able to pass a background check.
- Must be able to obtain and retain a valid Registered Agent Card issued by the state.
- Strong organizational skills with ability to multitask in a fast-paced environment.
- Proficient in basic computer functions; ability to learn order management systems.
- High attention to detail, accuracy, and ability to work independently.
- Effective communication and teamwork skills.
- Willingness to work overtime when required.
PREFERRED JOB REQUIREMENTS
- Previous experience in cannabis fulfillment, distribution, or production.
- Leadership or supervisory experience in a fast-paced environment.
- Familiarity with cannabis compliance software (e.g., METRC, BioTrack).
- Experience training or mentoring team members.
- Demonstrated success implementing process improvements.
COMPANY OVERVIEW
Ascend Wellness Holdings (AWH) is a vertically integrated cannabis cultivator, processor and provisioning center operator with assets in Illinois, Maryland, Massachusetts, Michigan, New Jersey, Ohio and Pennsylvania. We seek to foster a robust and inclusive cannabis industry through a premium, unmatched customer-focused retail experience. We are looking to build a world-class team that will help carry out our mission of helping to shape the future of cannabis as a leading healthcare solution. We are committed to improving the quality of our patient's lives by offering unrivaled quality, consistency and meticulously curated products that satisfy our customers unique, individual needs. When it comes to customer service experience, our dispensaries will set a new standard of excellence, emphasizing health and wellness by a highly knowledgeable team. A team that is committed to our values, our people, and our communities; we are looking for people who are inspired by our vision and stay dedicated to our mission as we continuously expand.
EEO STATEMENT
Ascend Wellness Holdings, Inc. ("AWH") and its subsidiaries is an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring / hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.
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